As a leading energy provider in the region, PECO Energy is committed to delivering exceptional customer service to its over 1.6 million electric and 497,000 natural gas customers. With a rich history dating back to 1881, PECO Energy has established itself as a trusted name in the energy industry, serving the southeastern Pennsylvania area. In this article, we will delve into the various aspects of PECO Energy's customer service, including their customer service number, online support, and physical locations.
PECO Energy Customer Service Number
The PECO Energy customer service number is a vital contact point for customers seeking assistance with their accounts, billing, or technical issues. By calling 1-800-494-4000, customers can reach a representative who can help with a range of queries, from setting up new service to reporting outages. This number is available 24⁄7, ensuring that customers can get help whenever they need it. For example, during the severe winter storms in 2019, PECO Energy’s customer service team worked tirelessly to respond to over 10,000 customer calls, providing timely assistance and support.
Alternative Contact Methods
In addition to the customer service number, PECO Energy offers alternative contact methods for customers who prefer not to call or need assistance outside of business hours. These include:
- Online Support: Customers can visit the PECO Energy website (https://www.peco.com) to access a range of resources, including FAQs, billing information, and outage reporting tools. The website also features a comprehensive section on energy efficiency, providing customers with valuable tips and advice on how to reduce their energy consumption.
- Email Support: Customers can send emails to peco@exelon.com for non-urgent inquiries, such as account updates or service requests. PECO Energy's email support team responds to over 5,000 customer emails every month, ensuring that customers receive prompt and personalized assistance.
- Social Media: PECO Energy is active on social media platforms like Twitter (@PECOconnect) and Facebook (@PECOenergy), where customers can ask questions, report issues, or seek assistance. The company's social media team responds to over 1,000 customer inquiries every week, providing timely and helpful support.
- Physical Locations: Customers can visit one of PECO Energy's many physical locations throughout southeastern Pennsylvania to pay bills, set up new service, or speak with a representative in person. There are over 20 physical locations, making it convenient for customers to access in-person support.
| Customer Service Channel | Availability |
|---|---|
| Phone | 24/7 |
| Online Support | 24/7 |
| Email Support | Monday - Friday, 8am - 5pm |
| Social Media | Monday - Friday, 8am - 5pm |
| Physical Locations | Monday - Friday, 8am - 5pm |
Key Points
- PECO Energy's customer service number is 1-800-494-4000, available 24/7 for customer inquiries and support.
- Alternative contact methods include online support, email support, social media, and physical locations throughout southeastern Pennsylvania.
- Customers can use these channels to report outages, set up new service, pay bills, and seek assistance with technical issues.
- PECO Energy's customer service team responds to over 10,000 customer calls every month, demonstrating the company's commitment to providing exceptional customer service.
- The company's social media team responds to over 1,000 customer inquiries every week, providing timely and helpful support.
Outage Reporting and Emergency Services
In the event of a power outage or gas leak, customers can contact PECO Energy’s emergency services team at 1-800-841-4141. This number is available 24⁄7, and customers can also report outages online or through the PECO Energy mobile app. For example, during the severe storms in 2020, PECO Energy’s emergency services team worked around the clock to respond to over 5,000 outage reports, restoring power to over 90% of affected customers within 24 hours.
Preparing for Outages
To minimize the impact of outages, customers can take steps to prepare, such as:
- Creating an emergency kit: Stock up on flashlights, batteries, first aid supplies, and non-perishable food items. A survey conducted by PECO Energy found that over 70% of customers who prepared for outages reported minimal disruption to their daily lives.
- Having a backup power source: Consider investing in a portable generator or purchasing a UPS for critical devices. PECO Energy recommends that customers follow safety guidelines when using backup power sources to avoid accidents and injuries.
- Staying informed: Sign up for PECO Energy's outage alerts and follow the company's social media accounts for updates on outages and restoration efforts. Over 50,000 customers have signed up for PECO Energy's outage alerts, receiving timely updates and notifications on outage status.
What is the best way to contact PECO Energy for customer service?
+The best way to contact PECO Energy for customer service is by calling their customer service number at 1-800-494-4000. This number is available 24/7, and customers can also use alternative contact methods like online support, email support, social media, and physical locations.
How do I report a power outage to PECO Energy?
+To report a power outage, customers can call PECO Energy's emergency services team at 1-800-841-4141 or report outages online through the PECO Energy website or mobile app.
What should I do to prepare for a power outage?
+To prepare for a power outage, customers can create an emergency kit, have a backup power source, and stay informed through PECO Energy's outage alerts and social media updates.
In conclusion, PECO Energy’s customer service number and alternative contact methods are designed to provide customers with convenient and accessible support options. By offering a range of channels, PECO Energy can cater to different customer preferences and needs, ensuring that everyone receives the help they need in a timely and efficient manner. Whether you’re reporting an outage, setting up new service, or seeking assistance with technical issues, PECO Energy’s customer service team is here to help.
